Shipping & Returns Policy

Shipping Costs


Envee UK standard shipping (2-3 working days) - £6.00


Envee UK express shipping (next working day when ordered before 1pm) -  £ 8.70


Envee International Shipping (time varies on exact location) - £15.50


Shipping is charged per transaction not per item.


Collect In-store

Please call 01600 711 557 (between 9:00am - 17:30pm) to book collection in-store.


Gift Wrapping

If you wish your item to be complimentary gift wrapped please advise so at the checkout in the 'add special instructions to your order' box. 


Returns Policy 

 Our policy for full priced items lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. 

Please do not send your purchase back to the manufacturer.


Sale/ Marked Faulty items (if applicable)

Sale and marked with fault items can be refunded but must be returned within 14 days of dispatch date. Unfortunately postage is non refundable. 


Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at and send your item to: 92 - 94 Monnow Street, Monmouth Monmouthshire  GB NP25 3EQ.


Additional non-returnable items:

Gift cards.

Any item not in its original condition; is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at


Gift Returns

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.



To return your product, you should mail your product to: 92 - 94 Monnow Street, Monmouth Monmouthshire  GB NP253EQ

 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.